Returns & Exchanges
At VIOLETTE_FR, we want you to love your Parisian beauty essentials; if you are not completely satisfied, we accept returns of gently used products within 30 days of purchase. Please note that certain limited-edition items and sets may be final sale as indicated on the product page.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack the items in their original packaging and include the printed return authorization slip inside the box.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing